Updated October 29, 2026
A little help. A clear next step.
For help with Dopally, email marketing@dopally.com. Support is provided by Bruno Membrado. Include your app version, iOS version, what you tried and what happened. Never send passwords, sign-in codes or payment details.
An app is still blocked
Open Dopally → My Apps and check active rules, any focus timer, Hard Mode or detox commitment, and whether a temporary access window has expired. A valid pause should suspend Dopally’s selected-app protection for its duration.
For recovery, open Profile → Settings → Recover access without erasing data. You can also disable Dopally protection in Settings. Other parental controls or iOS restrictions may remain. Avoid uninstalling as your first troubleshooting step, so your local progress stays available.
About the access timer
The selected 5, 10 or 15 minutes are elapsed clock time shared by the selected apps. Time keeps running after you leave Dopally or switch apps. The app shows the deadline and, when available and enabled, a Live Activity. Return to focus ends the access window early.
Notification delivery depends on iOS permission and notification settings, including Focus or silent modes. Check Dopally in iOS Settings if you do not receive an access-ended notice.
Keep or restore your progress
Practice is saved on your device. An optional account backup can restore eligible saved progress after reinstalling or on another device. Sign in with the same account and check the backup status before removing the app. Uninstalling does not create a backup.
To check saved progress, open Profile → Settings → Check and recover my progress. Selected apps and permissions are device-specific and may need to be selected again after reinstalling; cloud backup does not authorize Screen Time on a new device.
Delete an account or local data
In Dopally, open Profile → Settings → Account and backup → Delete my account and data. Confirm ownership if requested. This removes the account and its associated backup. Settings also has a separate option to erase local history and preferences.
If you cannot access your account, email marketing@dopally.com with a deletion request. We may need to verify ownership. Previously sent analytics or support email are separate privacy requests. Removing data does not cancel an existing Apple subscription; use App Store subscription management for that.
Report a problem safely
Tell us the steps that reproduce the issue, the approximate time and whether it happened offline. You can attach a screenshot after covering personal information. Do not send Screen Time reports, selected-app lists, game answers or sign-in secrets unless a specific, necessary request has been explained and you choose to share it.
Optional technical diagnostics can be enabled in Dopally Settings. They are off initially and are not required to receive help.
Availability and requirements
The current free release is being prepared for iPhone. Visit the download page for the current official App Store or TestFlight destination when available. This website itself does not install the app or grant Screen Time permission.
Current native builds require iOS 26.5 or later. The supported version is shown in the Apple listing when published.